# PureVPN reviews 2026: 25 experience reports from App Store, Trustpilot and Google Play

What users report about PureVPN on app stores, Trustpilot and in communities: ratings per platform, praised and criticised topics and detailed experience reports quoted with the link to the original.

## Ratings on platforms

- App Store: 4.4/5 (7900 ratings, 31 Oct 2026)
- Google Play: 3.27/5 (42816 ratings, 31 Oct 2026)
- Trustpilot: 4.4/5 (17974 ratings, 31 Oct 2026)

**Praised:** Support (19), Speed (6), Apps (4), Connection stability (4), Account access (3)

**Criticised:** Billing (13), Support (11), Account access (10), Connection stability (9), Unblocking & censorship (7)

## Experience reports

Chosen by rule, never by hand: per platform at most 50 detailed reports of the last 12 months that describe a concrete experience, positive and negative in the ratio of the platform's stars. General praise or criticism without details is not shown. Short reviews are quoted in full, longer ones shortened to the passages with the experience (… marks cuts); the full review is behind the link.

### App Store

App Store: ratio as the stars there (83 % positive)

- 15 Oct 2026 · 5 of 5 stars · Positive: „Support was instant My account got cancelled for some strange reason, but support managed to fix it within a matter of minutes. very speedy VPN good stuff“ (+ Support, − Account access, + Overall impression) https://apps.apple.com/gb/app/id594506418?see-all=reviews
- 10 Oct 2026 · 5 of 5 stars · Positive: „…I’ve been having connection issues for days and my issues got resolved in minutes when I contacted the customer service.…“ (+ Support) https://apps.apple.com/us/app/id594506418?see-all=reviews
- 9 Oct 2026 · 5 of 5 stars · Positive: „Subscription problem I contacted the chat facility … rectify the problem quickly- many thanks“ (+ Support) https://apps.apple.com/gb/app/id594506418?see-all=reviews
- 28 Sep 2026 · 5 of 5 stars · Positive: „Best app; streaming works flawlessly I've been using PureVPN for a while and really like the app. It's clean and simple, and connecting takes just a tap.…“ (+ Apps, + Unblocking & censorship, + Overall impression, + Speed, + Connection stability, + Availability) https://apps.apple.com/gb/app/id594506418?see-all=reviews
- 24 Sep 2026 · 5 of 5 stars · Positive: „…provided excellent support for a subscription issue .. chat support available 24x7 you won’t be disappointed“ (+ Support, + Overall impression) https://apps.apple.com/us/app/id594506418?see-all=reviews
- 15 Sep 2026 · 5 of 5 stars · Positive: „…who was very helpful and responsive fixed the issue. Two thumbs up.…“ (+ Support, + Account access) https://apps.apple.com/us/app/id594506418?see-all=reviews
- 9 Sep 2026 · 1 of 5 stars · Negative: „Does not work for France There’s only two servers in France and none of them work. Most of the time you will get a failed connection error message, and when it occasionally connects, the connection is very slow and makes it unusable. … customer service will refuse to refund even though it’s not offering any solution.…“ (− Availability, − Speed, − Support, − Overall impression, − Connection stability, − Unblocking & censorship, − Billing) https://apps.apple.com/us/app/id594506418?see-all=reviews
- 21 Aug 2026 · 1 of 5 stars · Negative: „Trompeur pour acheter l’abo d’un an et maintenant j’ai pu l’utiliser qu’un mois Tout d’abord il y avait 7 jours d’essai mais j’ai du directement payer quasi 50 euros pour un an. Et maintenant j’ai plus accès, j’ai pu en profiter meme pas un mois et evidemment je n’ai pas ete remboursée non plus de mes 50 euros.“ (− Billing, − Account access) https://apps.apple.com/fr/app/id594506418?see-all=reviews
- 27 Jul 2026 · 1 of 5 stars · Negative: „J’ai payer pour rien !!!!!! Apres plusieurs mail au service technique aucune assistance ne m’a était proposé j’ai été débité pour une année et lorsque j’envoie des mails au service technique, on me répond toujours la même chose de voir dans mes paramètres, alors que j’ai envoyé des imprime écran et mon VPN ne marche pas, c’est une arnaque…“ (− Support, − Billing, − Connection stability) https://apps.apple.com/fr/app/id594506418?see-all=reviews
- 15 Jul 2026 · 5 of 5 stars · Positive: „Streaming abroad was smooth I’m studying overseas and some of my usual shows are blocked here. Turned this on and was able to access them without too much buffering. Speeds were stable most evenings. Sometimes I switch servers if one feels slow, but overall it’s been reliable for streaming.“ (+ Unblocking & censorship, + Speed, + Connection stability) https://apps.apple.com/gb/app/id594506418?see-all=reviews
- 14 Jul 2026 · 5 of 5 stars · Positive: „Simple setup on my phone Downloaded it when I needed a quick secure connection on my phone during a short trip. The interface is straightforward and I figured it out in minutes. Connecting and disconnecting is just one tap, which is nice when I’m moving between mobile data and WiFi.“ (+ Apps) https://apps.apple.com/gb/app/id594506418?see-all=reviews
- 14 Jul 2026 · 5 of 5 stars · Positive: „Works well on airport WiFi I travel a lot for work and usually end up on random airport WiFi. I started using this before checking emails or logging into my bank app. It connects pretty quickly and I haven’t had random drops so far. Makes me feel a bit safer when I’m stuck on public networks.“ (+ Connection stability, + Speed) https://apps.apple.com/gb/app/id594506418?see-all=reviews
- 13 Jul 2026 · 4 of 5 stars · Positive: „Private Browsing at Home Even at home I prefer having an extra layer of privacy when browsing. I mainly use it late at night when researching stuff I’d rather keep separate from my main connection. It runs quietly and I haven’t noticed any major slowdowns so far.“ (+ Speed) https://apps.apple.com/us/app/id594506418?see-all=reviews
- 12 Jul 2026 · 1 of 5 stars · Negative: „…I paid for a one-year subscription but still can’t access the app and login doesn’t work. … They then sent me a policy stating that purchases made through the Apple App Store are non-refundable, even though I haven’t been able to use the subscription paid for even a single second.…“ (− Account access, − Billing, − Support) https://apps.apple.com/us/app/id594506418?see-all=reviews
- 11 Jul 2026 · 4 of 5 stars · Positive: „Works well in my dorm Our campus network blocks a lot of sites, so I tried this in my dorm room. Setup was simple and I was online fast. I could access my usual apps and even join video calls without weird drops.“ (+ Unblocking & censorship, + Apps, + Speed) https://apps.apple.com/gb/app/id594506418?see-all=reviews
- 11 Jul 2026 · 5 of 5 stars · Positive: „Good for late night streaming Sometimes shows are limited in my area, so I switch locations in the evening. It usually connects within a few tries and the video quality stays steady. I can watch an episode before bed without buffering every minute.“ (+ Unblocking & censorship, + Speed) https://apps.apple.com/gb/app/id594506418?see-all=reviews
- 30 Jun 2026 · 5 of 5 stars · Positive: „mobil, TV und Desktop bin mit pureVPN seit einigen Jahren zufrieden. Fahrt nahm die App zusätzlich auf als endlich das Apple TV unterstützt wurde.…“ (+ Overall impression, + Apps) https://apps.apple.com/de/app/id594506418?see-all=reviews

### Trustpilot

Trustpilot: ratio as the stars there (94 % positive)

- 31 Oct 2026 · 5 of 5 stars · Positive: „…Absolutely superb service from … today when I needed assistance renewing my subscription to Purevpn. I've been a customer for 5 years and have always found their service to be prompt, efficient and friendly, as well as being great value.…“ (+ Support) https://www.trustpilot.com/reviews/6ae5c228f01f7ce201b4bc53
- 27 Oct 2026 · 5 of 5 stars · Positive: „Loving Pure VPN never had a problem with Pure VPN, I buy the 5-year plan so its set and forget, it connects me to where I need to go every time. … I needed help once for support, at 11pm, the guy I spoke to was really helpful, stayed on until I was done.“ (+ Connection stability, + Support) https://www.trustpilot.com/reviews/6ae05c6e2fc4863f5c87766f
- 23 Oct 2026 · 5 of 5 stars · Positive: „…I just joint PureVPN and entered my email wrong, so could not access my account. … He managed to find and resolve my issue in no time.…“ (+ Support, + Account access) https://www.trustpilot.com/reviews/6adb294cfa71361f9a68689a
- 15 Oct 2026 · 5 of 5 stars · Positive: „Help generating my OpenVPN with Custom IP Quick response and help“ (+ Support) https://www.trustpilot.com/reviews/6ad0fa50ee5e237f8eae5465
- 10 Oct 2026 · 5 of 5 stars · Positive: „…I've never had a problem. I originally got a vpn from Ivacy which was taken over by Pure. Been fine for 4 years and i will renew with them when it's due.…“ (+ Connection stability) https://www.trustpilot.com/reviews/6aca68a9286eebb989b6fa9e

### Google Play

Google Play: ratio as the stars there (66 % positive)

- 12 Oct 2026 · 4 of 5 stars · Positive: „Always been great with me and the speeds are absolutely fine as well, the only thing is it sometimes signs me out and had to log back in again, that's the only problem I've had but otherwise a great vpn.“ (+ Speed, + Overall impression, − Account access) https://play.google.com/store/apps/details?id=com.gaditek.purevpnics&gl=gb&hl=en&reviewId=cb322a2c-2766-4306-8c92-1004c659ce6a
- 8 Oct 2026 · 5 of 5 stars · Positive: „Set this up on both my phone and laptop without any hassle. Very smooth performance overall. … guided me step-by-step. 10/10 experience.“ (+ Support, + Apps, + Connection stability) https://play.google.com/store/apps/details?id=com.gaditek.purevpnics&gl=gb&hl=en&reviewId=a68b511b-7fdc-4328-8270-8391ce6b6982
- 6 Feb 2026 · 1 of 5 stars · Negative: „…Und mein 5 JahresABO ist auf einmal in 1 Jahr zuende und der Support reagiert einfach nicht. … In China, wo ich es dringend brauche, geht gar nichts und der Support sagt einfach "sorry" China blockiert - obwohl andere billigere einigermaßen funktionieren.…“ (− Unblocking & censorship, − Support, − Connection stability, − Billing, − Speed) https://play.google.com/store/apps/details?id=com.gaditek.purevpnics&gl=de&hl=de&reviewId=d6f3b563-c574-4f85-8399-207d8f29bb72

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- **As of:** 2 Nov 2026
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