# Surfshark VPN reviews 2026: 21 experience reports from App Store and Trustpilot

What users report about Surfshark VPN on app stores, Trustpilot and in communities: ratings per platform, praised and criticised topics and detailed experience reports quoted with the link to the original.

## Ratings on platforms

- App Store: 4.7/5 (133000 ratings, 31 Oct 2026)
- Google Play: 4.6/5 (323000 ratings, 1 Nov 2026)
- Trustpilot: 4.3/5 (31746 ratings, 1 Nov 2026)

**Praised:** Apps (11), Connection stability (10), Support (9), Fees (6), Speed (6)

**Criticised:** Billing (19), Connection stability (13), Support (11), Unblocking & censorship (11), Fees (10)

## Experience reports

Chosen by rule, never by hand: per platform at most 50 detailed reports of the last 12 months that describe a concrete experience, positive and negative in the ratio of the platform's stars. General praise or criticism without details is not shown. Short reviews are quoted in full, longer ones shortened to the passages with the experience (… marks cuts); the full review is behind the link.

### App Store

App Store: ratio as the stars there (92 % positive)

- 26 Oct 2026 · 5 of 5 stars · Positive: „Easy to set up and use, blocks some apps’ functionality … It blocks key functionality of several apps like AMC, Cox Mobile by Spectrum, Enterprise Rent-a-Car, Ralphs, and Regal.…“ (+ Apps) https://apps.apple.com/us/app/id1391782046?see-all=reviews
- 26 Oct 2026 · 5 of 5 stars · Positive: „Fast Connection and Clean Interface The interface updated recently making navigating the app easier and makes things look clean. I get consistent fast connection when i need it.“ (+ Speed, + Apps) https://apps.apple.com/us/app/id1391782046?see-all=reviews
- 26 Oct 2026 · 1 of 5 stars · Negative: „…it worked when I just just downloaded it, I subscribed for a year, then it worked less and less, it has been barely working, you will find yourself spending several hours not finishing anything bc it always connects for a few seconds then reconnect, which doesn’t allow one single web page load. I want my money back but cannot find the support line either“ (− Connection stability, − Speed, − Support, − Billing) https://apps.apple.com/us/app/id1391782046?see-all=reviews
- 26 Oct 2026 · 4 of 5 stars · Positive: „Great but … Bypasser does not allow P2P apps to fully bypass the vpn (In/Out connections) or allow portforwarding. With neither option available I can not give 5 stars.“ https://apps.apple.com/us/app/id1391782046?see-all=reviews
- 16 Oct 2026 · 3 of 5 stars · Neutral: „Zugänge Viele Internetseiten und Apps funktionieren mit dieser VPN nicht. Dazu verlangt der Anbieter leider noch ein extra Upgrade. Grundsätzlich solide, wenn man ab und an die VPN ausschalten will.“ (− Unblocking & censorship, − Fees, + Overall impression) https://apps.apple.com/de/app/id1391782046?see-all=reviews
- 12 Oct 2026 · 5 of 5 stars · Positive: „Problema (↓) già risolto [Was: Problema temporaneo con l’aggiornamento app iOS (27.2 beta2) Suppongo si tratti di un problema temporaneo, comunque io ve lo comunico, normalmente nessun problema, ottima app, Ma oggi è arrivato un aggiornamento che però si interrompe e resta fermo a ¾ di download.]“ (+ Overall impression, + Apps) https://apps.apple.com/it/app/id1391782046?see-all=reviews
- 8 Oct 2026 · 5 of 5 stars · Positive: „Aggiornamento per Apple TV Ottima VPN, non perde un colpo ma, mancherebbe l’ultimo aggiornamento come hanno fatto per i box streaming su sistema Android.…“ (+ Overall impression, + Apps, + Connection stability) https://apps.apple.com/it/app/id1391782046?see-all=reviews
- 2 Oct 2026 · 5 of 5 stars · Positive: „Seit 7 Monaten ohne Probleme Schnell und komfortabel“ (+ Speed, + Connection stability) https://apps.apple.com/de/app/surfshark-vpn-f%C3%BCr-rundumschutz/id1391782046?see-all=reviews#review-14618304919-title
- 1 Oct 2026 · 4 of 5 stars · Positive: „…Spesso ci sono problemi di rifiuto IP da parte di siti (ovviamente Surfshark propone di acquistare IP dedicati invece che risolvere il problema).…“ (− Unblocking & censorship, − Fees, + Overall impression) https://apps.apple.com/it/app/id1391782046?see-all=reviews
- 23 Sep 2026 · 5 of 5 stars · Positive: „Cambio lingua Dopo 2 giorni che provo a cambiare la lingua ed aver provato anche con IA sono sempre al punto di partenza“ (− Apps) https://apps.apple.com/it/app/id1391782046?see-all=reviews
- 23 Aug 2026 · 5 of 5 stars · Positive: „…Sono abbonato ormai da anni. Mi trovo bene, l’assistenza è TOP. Ho portato amici che necessitavano di averla, siamo tutti pienamente soddisfatti.“ (+ Overall impression, + Support) https://apps.apple.com/it/app/id1391782046?see-all=reviews
- 21 Aug 2026 · 5 of 5 stars · Positive: „Verbindung sehr gut … Aber manchmal lässt es auf einige Seiten keine Emails durch das ist etwas ärgerlich.…“ (+ Connection stability, ○ Billing) https://apps.apple.com/de/app/surfshark-vpn-f%C3%BCr-rundumschutz/id1391782046?see-all=reviews#review-14453437685-title
- 10 Mar 2026 · 5 of 5 stars · Positive: „…Going 7 years strong with SS without ever missing a beat.…“ (+ Overall impression, + Connection stability) https://apps.apple.com/us/app/surfshark-vpn-fast-private/id1391782046?see-all=reviews#review-13834065429-title

### Trustpilot

Trustpilot: ratio as the stars there (84 % positive)

- 31 Oct 2026 · 5 of 5 stars · Positive: „…I made a mistake by accidentally purchasing a second subscription, when my existing one had just been renewed. I contacted the Live Chat function and pretty much immediately I was talking to a customer service person and they helped me get my mess sorted within half an hour.…“ (+ Support) https://www.trustpilot.com/reviews/6ae51c77400093a698e0f994
- 31 Oct 2026 · 5 of 5 stars · Positive: „…I had a technical issue where I wasn't receiving any emails from Surfshark. … He guided me through the process until the issue was completely resolved.…“ (+ Support) https://www.trustpilot.com/reviews/6ae533aa295f0af61304a2c9
- 30 Oct 2026 · 5 of 5 stars · Positive: „…Resetting 2FA after changing my device thru "chat us" - fast response and easy.“ (+ Account access, + Support) https://www.trustpilot.com/reviews/6ae3f29fd8b66ae150617af8
- 29 Oct 2026 · 5 of 5 stars · Positive: „…I found the process of actually getting to a Live Support Person quite tedious and time consuming. In simple vernacular, it was difficult to get a "live body" to help me.“ (− Support) https://www.trustpilot.com/reviews/6ae372040a80105edeac5111
- 29 Oct 2026 · 3 of 5 stars · Neutral: „…I registered and wanted to subscribe for 1 month. Okay, I clicked Subscribe and paid using PayPal, but the subscription suddenly became 2 years (80€) without asking me for confirmation on either the Surfshark website or PayPal.…“ (− Billing, + Overall impression) https://www.trustpilot.com/reviews/6ae37ae32f977df1258f19fe
- 29 Oct 2026 · 5 of 5 stars · Positive: „Surfshark on Linux - very good I've been using Surfshark on Linux for a while now, and the service is very good. The connection is fast, there are many countries to connect to, the pricing is acceptable, and I have yet to experience any problems.…“ (+ Connection stability, + Speed, + Availability, + Fees) https://www.trustpilot.com/reviews/6ae3b7e94bf21af137ed3cde
- 29 Oct 2026 · 5 of 5 stars · Positive: „…I had only one problem with the subscription renewal, due to a misundertstanding on the process. … who was really helpfull to support me and find the best solution for my needs…“ (+ Support, + Connection stability, ○ Billing) https://www.trustpilot.com/reviews/6ae3b84647308f9a0d322aa7
- 16 Oct 2026 · 1 of 5 stars · Negative: „…I bought a month's worth for a trip to Spain on 1st October. £14 for one device and since then despite cancelling the sub, 58 emails. Now telling me on livechat after addressing me like 'hi bro' that yeah, no, they can't delete my account or stop the emails despite me cancelling the subscription.…“ (− Support, − Account access, − Fees) https://www.trustpilot.com/reviews/6ad1bd06be2e484dcdee5528

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- **Canonical URL:** https://cryptovpnss.com/en/surfshark-vpn/reviews/
- **As of:** 2 Nov 2026
- **Data licence:** CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/)

Please cite: Source: cryptovpnss.com (cryptovss), as of 2 Nov 2026, https://cryptovpnss.com/en/surfshark-vpn/reviews/