Reviews
Astrill VPN reviews 2026: 12 experience reports from App Store and Trustpilot
What users report about Astrill VPN on app stores, Trustpilot and in communities: ratings per platform, praised and criticised topics and detailed experience reports quoted with the link to the original.
Ratings on platforms
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App Store
3.7/ 5
721 ratings · 31 Oct 2026
- 5
- 51 %
- 4
- 16 %
- 3
- 6 %
- 2
- 6 %
- 1
- 21 %
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Google Play
2.8/ 5
7.780 ratings · 31 Oct 2026
- 5
- 36 %
- 4
- 3 %
- 3
- 9 %
- 2
- 8 %
- 1
- 44 %
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Trustpilot
1.3/ 5
110 ratings · 31 Oct 2026
- 5
- 8 %
- 4
- 2 %
- 3
- 2 %
- 2
- 3 %
- 1
- 85 %
Ratings on platforms are not representative and sometimes manipulated; they never count as evidence for facts. People mostly write when something goes wrong: hardly anyone posts “KYC was easy and worked right away”, but ten users with verification problems do, often because a step was missed. So we never weigh criticism on its own, only against other offers in the same category. Only the average ratings on App Store, Google Play and Trustpilot count towards our score, damped and compared within the category. Single reports and community posts do not, so the score cannot be swayed by bought reviews.
Praised
- + Connection stability3 authors in 90 days
- + Unblocking & censorship3 authors in 90 days
- + Apps1 author in 90 days
Criticised
- − Connection stability29 authors in 90 days
- − Unblocking & censorship12 authors in 90 days
- − Apps10 authors in 90 days
- − Support7 authors in 90 days
- − Availability4 authors in 90 days
Distinct authors in 90 days. Happy users mostly praise in general terms, unhappy ones name details, so single topics collect more criticism.
- Country blocks: 4 authors in 90 days
- Billing issue: 2 authors in 90 days
Experience reports
Chosen by rule, never by hand: per platform at most 50 detailed reports of the last 12 months that describe a concrete experience, positive and negative in the ratio of the platform's stars. General praise or criticism without details is not shown. Short reviews are quoted in full, longer ones shortened to the passages with the experience (… marks cuts); the full review is behind the link.
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Trustpilot 1 of 5 stars · Excerpt „Paid $434.30, including VIP; offered a VIP trial, then refused an original-payment refund … In my own use, I repeatedly experienced failed connections, interruptions and very slow responses in ChatGPT, the OpenAI API and Codex.…“ − Billing − Speed − Connection stability
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App Store 1 of 5 stars · Excerpt „…The first one was suddenly located in the USA and was no longer usable for me. Bought a second dedicated German IP. It was directly useless, as it was immediately recognized by ZDF as a VPN.…“ − Overall impression − Unblocking & censorship
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App Store 5 of 5 stars · Excerpt „…Astrill is the most expensive app for access to the free and uncensored internet. But it is consistent and lasts even through the more restrictive times of year in China - during political meetings, sensitive dates and holidays. Clunky, old, rarely updated, but reliable.“ + Unblocking & censorship + Connection stability − Apps − Fees
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App Store 4 of 5 stars · Excerpt „…This app works for me most of the time. There are some inconveniences when I can’t get it to work at all. During October, I feel like it’s really inconsistent but I chalk that up to gvt crack downs during sensitive meeting periods. I’ve tried a lot of apps, this onehas been the best option for 5 years.“ + Overall impression − Connection stability
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Trustpilot 1 of 5 stars „Do not use Do not use. Currently almost impossible to use on MacOS devices. Need to try 30-40 servers before I get a connection which then drops within 5 minutes. I have been a customer since 2019 and it used to work well but since 2025 and especially now in Sep 2026 the VPN service is so bad you'll be tearing your hair out.“ − Connection stability − Overall impression − Apps
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Trustpilot 1 of 5 stars · Excerpt „…Har bestilt til en rejse til Kina hvor der,var 5 andre i gruppen med astrill og 3 med en anden. De 3 havde ingen problemer, og alle 5 med astrill kunne ikke få den til at fungere. … Deres kundeservice er en robot, hvis du er ikke hurtigt forsvinder den.…“ − Connection stability − Unblocking & censorship − Support
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App Store 5 of 5 stars · Excerpt „…I am using it for a vacation in China (Guangdong Province) and so far it has worked fine every day consistently. Even watching Netflix is fine without loss of resolution or frame drops (on an IPad).…“ + Connection stability + Unblocking & censorship + Speed
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Trustpilot 1 of 5 stars · Excerpt „…Speeds were consistently 0–1 Mbps with up to 75% packet loss. I requested a refund immediately, but customer service refused. After I asked for a refund, Astrill actually blocked my account so I could no longer log in — this is outright theft.“ − Connection stability − Billing − Speed − Account access − Unblocking & censorship
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App Store 4 of 5 stars „Funktioniert überwiegend zuverlässig Manchmal muss man schon sehr zwischen den verfügbaren Ländern wechseln aber im Großen und Ganzen funktioniert es sehr zuverlässig. Vor allem wenn man im Ausland lebt und auf die heimischen Apps angewiesen ist.“ + Connection stability ○ Availability
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App Store 3 of 5 stars · Excerpt „…The only positive comment: the customer service reacts very fast. My compliments!! On the downside: It is unbelievable expense: 30 Euros per month, if you don’t book it for a year!…“ + Support − Fees − Apps − Connection stability + Unblocking & censorship
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App Store 5 of 5 stars · Excerpt „…If you are in China, Astrill is the most dependable VPN to have. Is it perfect and smooth at all times? No, because we are in China … but when Astrill isn’t smooth, then the other VPN providers are totally dead. Their customer service has always been helpful in successfully addressing all of my concerns.…“ + Connection stability + Support + Unblocking & censorship
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App Store 1 of 5 stars · Excerpt „…Erfahrungswert beruht auf 3 Personen inkl. mir, wo Astrill auf 3 iPhones, 2 iPads und einem Router über 4 Monate genutzt wurde (man beachte max. 3 Geräte zeitgleich) mit absolut schlechter Performance…“ − Availability − Speed − Connection stability − Fees
- No reports for this selection.
- App Store: ratio as the stars there (66 % positive)
- Trustpilot: ratio as the stars there (10 % positive)