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Reviews

Surfshark VPN reviews 2026: 21 experience reports from App Store and Trustpilot

What users report about Surfshark VPN on app stores, Trustpilot and in communities: ratings per platform, praised and criticised topics and detailed experience reports quoted with the link to the original.

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Ratings on platforms

  • App Store

    4.7/ 5

    133.000 ratings · 31 Oct 2026

    5
    86 %
    4
    6 %
    3
    3 %
    2
    1 %
    1
    4 %
  • Google Play

    4.6/ 5

    323.000 ratings · 1 Nov 2026

    5
    81 %
    4
    12 %
    3
    3 %
    2
    1 %
    1
    3 %
  • Trustpilot

    4.3/ 5

    31.746 ratings · 1 Nov 2026

    5
    75 %
    4
    9 %
    3
    4 %
    2
    3 %
    1
    9 %

Ratings on platforms are not representative and sometimes manipulated; they never count as evidence for facts. People mostly write when something goes wrong: hardly anyone posts “KYC was easy and worked right away”, but ten users with verification problems do, often because a step was missed. So we never weigh criticism on its own, only against other offers in the same category. Only the average ratings on App Store, Google Play and Trustpilot count towards our score, damped and compared within the category. Single reports and community posts do not, so the score cannot be swayed by bought reviews.

Praised

  • + Apps11 authors in 90 days
  • + Connection stability10 authors in 90 days
  • + Support9 authors in 90 days
  • + Fees6 authors in 90 days
  • + Speed6 authors in 90 days

Criticised

  • − Billing19 authors in 90 days
  • − Connection stability13 authors in 90 days
  • − Support11 authors in 90 days
  • − Unblocking & censorship11 authors in 90 days
  • − Fees10 authors in 90 days

Distinct authors in 90 days. Happy users mostly praise in general terms, unhappy ones name details, so single topics collect more criticism.

  • Billing issue: 10 authors in 90 days
  • Fee changes: 3 authors in 90 days
  • Country blocks: 2 authors in 90 days

Experience reports

Chosen by rule, never by hand: per platform at most 50 detailed reports of the last 12 months that describe a concrete experience, positive and negative in the ratio of the platform's stars. General praise or criticism without details is not shown. Short reviews are quoted in full, longer ones shortened to the passages with the experience (… marks cuts); the full review is behind the link.

  • App Store: ratio as the stars there (92 % positive)
  • Trustpilot: ratio as the stars there (84 % positive)