Njalla VPN reviews 2026: 3 experience reports from Trustpilot

Ratings on platforms

• Trustpilot

  1.7/ 5

  88 ratings · 1 Nov 2026

  5

  13 %

  4

  1 %

  3

  1 %

  2

  0 %

  1

  85 %

Ratings on platforms are not representative and sometimes manipulated; they never count as evidence for facts. People mostly write when something goes wrong: hardly anyone posts “KYC was easy and worked right away”, but ten users with verification problems do, often because a step was missed. So we never weigh criticism on its own, only against other offers in the same category. Only the average ratings on App Store, Google Play and Trustpilot count towards our score, damped and compared within the category. Single reports and community posts do not, so the score cannot be swayed by bought reviews.

Distinct authors in 90 days. Happy users mostly praise in general terms, unhappy ones name details, so single topics collect more criticism.

• Billing issue: 1 author in 90 days

Experience reports

Chosen by rule, never by hand: per platform at most 50 detailed reports of the last 12 months that describe a concrete experience, positive and negative in the ratio of the platform's stars. General praise or criticism without details is not shown. Short reviews are quoted in full, longer ones shortened to the passages with the experience (… marks cuts); the full review is behind the link.

• Trustpilot 1 of 5 stars 23 Sep 2026 · Excerpt „…I registered a domain and a VPS with Njalla and paid in Monero. After just a few days, my domain's nameservers were silently reverted back to Njalla's defaults without any action on my part, my VPS was stopped, and I completely lost the ability to manage my own services.…“ − Account access − Connection stability
• Trustpilot 1 of 5 stars 22 Sep 2026 · Excerpt „…They took my money and 3 weeks later they said my account was suspended. New said why, after we ask why. Never refunded my money. They are the worst customer services around.“ − Billing − Support − Account access
• Trustpilot 1 of 5 stars 8 Sep 2026 · Excerpt „…I purchased 7 domains from them, and because there was a policy issue with just ONE domain, they suspended my ENTIRE account and took down all 7 domains. … Their support simply says "we suspend entire accounts", showing zero common sense or customer care.…“ − Account access − Support
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• Trustpilot: ratio as the stars there (14 % positive)